Questions and answers

Here you can get answers to frequently asked questions..

We are based in a small town called Mosalsk, 250 km away from Moscow, Russia.

Yes, it is possible. Please contact us via WhatsApp or email direct messages for further information.

We use single donor hair. That means it comes directly from a donor. Every bundle includes same donor’s hair therefore it’s the best quality and most valuable product available in the market.

We get all our products from our reliable suppliers for many years who buy it directly from people in Russia and post Soviet republics.

We only sell colored hair.

We don’t use grade system. All extensions we produce have the best quality.

We don’t sell double drawn
As we use single donor hair, it cannot be double drawn. It is naturally full.

We use top quality raw material and our original technology of dying the hair.
Cuticles intact and runs in one direction. So we produce top quality hair extensions. It can be used for a long time.

We have 2 types of swatches: for shops and resellers.
First one: It includes 22 base colors.
It made with the cheap (no cuticles) hair.
It shows the exemplary colors. The color may be slightly different at your order.
It costs 25$.

If you need the exact color, we recommend you to use our professional color ring
It includes 44 different colors.
It’s made with the high quality donor’s hair just like all of our hair extensions.
You will be able to choose a needed color more precisely.
It costs 200$

We guarantee that our product will not tangle and can be used for 6 months if you take a good care of your purchase. Our product can be reused. It may be used during maximum 2 years.

The minimum order is a 1000$.

You may pay by your Credit card, PayPal or a bank transfer.

The best way is to contact us via WhatsApp (ссылка) and provide us all the necessary details. Also you may send us an email to kalugahair@gmail.com or send a message to our website kalugahair.store

Yes, we recommend you to buy the small amount first before confirming your full order, it could be enough for one full extension.

It depends on each order.
Depends on the chosen color, length and the quantity.
Please remember Ombré colors needs more time to be made.
Normally it takes up to 2 -3 weeks to produce the extensions. Then we ship your order.

The shipping takes about 4 business days.

We use UPS and DHL.

We don’t have such option in our region.

If something is wrong with the extensions, please contact our manager for further instructions. We will analyze the problem and offer the solution. If it is a problem of the hair quality, we change the extensions or make a refund if needed. We would need to get this order back to realize the problem and avoid it in the future.

Yes it is possible. If you have not used it, you can send it back to us in 14 days after receiving.
Please confirm the shipping address with our managers.
You will be refunded when we receive the hair.

We recommend you treat our product as your own hair, using conditioner every time washing your hair. We also suggest not to use the hairdryer nor the hair-straightener as it may damage the hair.

We sell a ready-to-use product and don’t recommend to bleach or color it. If you do it, we cannot guarantee the result. Our guarantee would not apply in this case.

No, but we offer to buy our products and sell it with your own brand